Reference

How bm33 Handles Your Personal Data

This Privacy Policy explains what data we collect when you open an account, make deposits via bKash, Nagad, or Rocket, and use our platform.

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What We Collect and Why

bm33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect the details you submit — name, contact information, and account credentials. When you deposit or withdraw using bKash, Nagad, or Rocket, we record the transaction reference and amount to verify your wallet and process the payment correctly. We do not store

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your mobile banking PIN or full wallet credentials. We also collect device and session data — browser type, IP address, and login timestamps — to keep your account secure and detect unusual access. This data is used only for account operation, fraud prevention, and regulatory compliance
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where applicable. We do not sell your personal data to third parties. Retention periods vary by data type: transaction records are kept as long as required by applicable financial regulations, while session logs are cleared on a rolling basis. If you close your account, we retain
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only what we are legally required to hold. Availability of our services, and the data obligations that come with them, depends on your local law and the eligible regions we operate in.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete the personal data we hold on your account, contact our support team directly. We aim to respond to data requests within a reasonable timeframe. For payment-related data queries — including records tied to bKash, Nagad, or Rocket transactions — include your registered mobile number so we can locate your account quickly.

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Live Chat

Open the chat widget from any page on bm33 to reach the support team directly about your privacy request.

Email Support

Send your data access or deletion request to our support address listed in the account help section.

Account Settings

Some data preferences — like marketing communications — can be updated directly inside your account settings without contacting support.

DATA SECURITY

How We Protect and Manage Your Data

We use SSL encryption on all data in transit between your device and our servers. Account passwords are hashed and never stored in plain text. For payment data, we work only with the transaction references returned by bKash, Nagad, and Rocket — we never handle your wallet PIN directly. You can request a copy of the data we hold, ask us to correct inaccurate records, or request deletion of non-essential data by contacting support.

Encryption All data moving between your browser or handset and our servers is protected by SSL. This covers login, account updates, and payment confirmation steps.

Cookie Controls We use session and analytics cookies. You can adjust cookie preferences through your browser settings; blocking certain cookies may affect account functionality.

Data Retention We keep transaction records only as long as required by applicable regulations. Non-essential session data is cleared on a rolling schedule.

Your Rights You can request access to your data, ask for corrections, or request deletion of non-essential records. Contact support with your registered account details to start the process.

Common Questions About Your Privacy

Here are the questions we hear most often about how bm33 handles personal data, payment records, and account information.

We collect your name, contact details, and login credentials at registration. Device and session data — like IP address and login time — are also recorded to protect your account from unauthorised access.

No. We only receive a transaction reference from your mobile wallet provider after a payment is confirmed. Your PIN stays between you and your wallet app — we never see or store it.

Transaction records are retained for as long as applicable financial regulations require. Once that period ends, records are deleted. Non-essential session logs are cleared on a rolling basis.

Yes. Contact our support team via live chat or email with your registered account details and we will provide the data we hold. Include your registered mobile number to speed up the process.

We do not sell your personal data. We may share data with payment processors like bKash, Nagad, and Rocket only to complete transactions, and with regulatory bodies where required by applicable law.

Send a deletion request through live chat or email support. We will remove non-essential data promptly. Some records — such as transaction history — must be retained for regulatory compliance and cannot be deleted on request.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How bm33 Handles Your Personal Data

Reach Us About Your Data

Live Chat

Email Support

Account Settings

How We Protect and Manage Your Data

Common Questions About Your Privacy

01 What personal data does bm33 collect when I open an account?

02 Does bm33 store my bKash, Nagad, or Rocket PIN?

03 How long does bm33 keep my transaction records?

04 Can I request a copy of the data bm33 holds on me?

05 Does bm33 share my data with third parties?

06 How do I request deletion of my account data?

Privacy Policy

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